Server Issue – hera.ihostman.com
Server Name: hera.ihostman.com
IP Address: 23.29.115.2
Default Nameservers:
- ns5.ihostman.com
- ns6.ihostman.com
Dear Valued Customer,
If your accounts are hosted on this server, please be informed that the web server is currently inaccessible.
On December 15, 2024, around 11:00 AM, we noticed the server became unreachable. Upon investigation, we found that the server could not boot into the disk. After resolving the boot issue and restarting the web server, we observed that the server was operating extremely slowly.
Further investigation revealed that one of the NVMe drives has a disk failure and is no longer operational. Despite exploring several alternatives, none were successful. Therefore, we have decided to migrate the data to a new server.
We have already procured new server hardware and initiated the operating system setup. Once the setup is complete, we will install the required software and begin the data migration process.
Key Points to Note:
- No Data Loss Expected: All data will be safely migrated to the new server.
- No IP or DNS Changes: The IP address remains unchanged, eliminating the need for DNS propagation.
- Estimated Completion Time: We aim to complete the migration process within the next 48 hours.
- No action is required from Customer end. We will complete the process and let you know.
Once the migration is complete, all services should be operational as they were prior to this incident.
Please rest assured that our team is working around the clock to resolve this issue as quickly as possible.
We will provide updates as soon as there is more progress. For any questions or concerns, feel free to contact us via:
- WhatsApp: +8801913377417
- Email: support@tetrahostbd.com
We sincerely apologize for the inconvenience caused and appreciate your understanding.
— TetraHost Support Team