02 Dec

Datacenter Scheduled Maintenance – Short Notice – Hostname: hera.ihostman.com – 12/05/2010

Datacenter Scheduled Maintenance – Short Notice – Hostname: hera.ihostman.com – 12/05/2010

Date: Sunday, December 5, 2010 (12/05/2010)
Start time : 12:00 PM
End time : 02:00 PM
Services affected: All Hosted website at server hera.ihostman.com.
Location: Washington DC Duration: 1 hour (Expected to complete the maintenance within 15-20min)

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Our Datacenter which is SoftLayer, Their Engineers will be performing a short notice IOS upgrade on FCR01.WDC01(Code name of our Washington Datacenter, where our server is located) to correct intermittent issues resulting in packetloss and latency for customers behind this router. This maintenance will take place on 12/05/2010, between 12:00 PM – 2:00 PM (GMT +6) .

During this maintenance, customers on hera.ihostman.com will notice a complete loss of connectivity to their website on the frontend network (public network). While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the router reloads and fully converges.

This maintenance will impact any website hosted on Hera Server(hera.ihostman.com)/ or having nameservers as ns5.ihostman.com & ns6.ihostman.com. Services of Devils Server(devils.ihostman.com) will not be impacted by this.
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If you have any problems after this time frame with regard to connectivity to your website, or if you have any questions regarding the maintenance at any point, please open a email/ticket in the customer manage portal or contact our support via phone.

Support Email: sales@tetrahostbd.com / support@tetrahostbd.com
Support Phone: +88 019 13377417

We appreciate your patience during this work and welcome any feedback.

Thank you,
Network Engineering

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