17 Oct

Troubleshooting Network Issues Using MTR Reports

MTR, a network diagnostic tool, assesses the network connections between your physical location and your hosting server. It blends the capabilities of both ping and traceroute, enabling you to consistently monitor a remote server and observe how latency and performance change over time. To conduct an MTR test on Windows, you’ll need to install WinMTR, which can be obtained from this link.

Once it’s installed, launch WinMTR.

1. In the “Host” field, input the domain name or IP address you want to trace, and then click the “Start” button.
2. Allow it to run for at least 30 seconds, then click the “Stop” button.
3. Capture or export the results in either text or HTML format, and send them to your provider via email. This will help them to analyze the data(please include your public IP address as well).

27 Apr

Notice of Temporary Blockage of Our bKash Merchant Account

Dear Valued Clients,

We regret to inform you that our bKash Merchant account has been temporarily blocked by bKash authority. As a result, we are unable to process transactions through this account at the moment. We apologize for any inconvenience this may cause.

However, we have alternative payment options available for you to continue doing business with us. You can use our bKash Personal account with the number 01913377417, or Nagad Personal account with the same number for any transactions. Additionally, you can also use our company bank account or automated SSLCommerz payment gateway for hassle-free transactions.

We assure you that we are working closely with bKash to resolve this issue and we will notify you as soon as our Merchant account is available again. We thank you for your patience and understanding during this time.

If you have any questions or concerns, please do not hesitate to reach out to us.

Thank you,

TetraHost

26 Jan

Setup Node.js Application in cPanel

We have Cloudlinux installed on shared hosting server which comes with Python and Node JS support. In this tutorial, WE will learn how to easily set up Node.js applications from the cPanel interface.

In order to set up a Node.js application using cPanel interface, use the following steps.

Step #1: Create the application
First, you must create an application. To do this, follow these steps:

Log in to cPanel >> Software >> Setup Node.js App

 

 

On the Node.js selector page, click CREATE APPLICATION to start the application setup:

 

Fill in the fields on the application setup form:

 

 

 

 

 

 

 

 

 

  • Node.js version – select your preferred version from the drop down list
  • Application mode – choose Development or Production from the list. Development may be chosen initially and changed to production later.
  • Application root – the file system location for application files. The entry will be appended to /home/username to form the complete path to the application files in the cPanel home directory.
  • Application URL – the address of the application on the Internet.
  • Application startup file – the initial file that will be processed when launching the application.

Once all information is properly submitted, click CREATE:

 

The application starts automatically. To view a test page for the application, click OPEN:

 

You should see the “It Works!” message appears with the installed version.

Now that a working application is installed, you can enhance the environment with the package.json settings file and the npm package manager.

To do this, follow the next steps:

Step #2: Create the package.json file

To create the package.json file, follow these steps:

cPanel >> File Manager

 

 

In the left hand column of File Manager, click the text of the application root folder:

 

 

 

Click +File to create a new file:

 

In the New File dialog box, type the filename package.json, and then click Create New File:

 

 

 

 

 

 

 

 

Right-click or secondary click on the package.json file in the right-hand column of File Manager and then click Edit. An edit dialog box appears:

 

 

 

 

 

 

 

 

 

In the Edit dialog box, click OK.

Type the following text in the editor screen:

{
"name": "app",
"version": "1.0.0",
"description": "My App",
"main": "app.js",
"scripts": {
"test": "echo \"Error: no test specified\" && exit 1"
},
"author": "",
"license": "ISC"
}

Click Save Changes to save the file and Click Close to close the editor.

Step #3: Install npm

To install npm, follow these steps:

cPanel – Software – Setup Node.js App

 

 

In the Actions column of the Web Applications list, click the pencil icon of the application you want to edit >> Click Run NPM Install >> The NPM installation runs and displays a success indicator when complete.

 

 

 

To install packages with NPM and do other command line tasks related to the application, log in via SSH and enter the virtual environment for the application using the command shown in the information box at the top of the application setup page:

 

 

 

Great! Now you know how to install Node.js app using the cPanel interface.

04 Dec

Outlook Express Configuration!

We are asked by few of our clients on how to configure Outlook Express with our email server. Once you are done with creating the Email Account from cPanel, note down your login details. Open Outlook Express and follow the steps:

Outlook Configuration:

## You need the check the box that says “My Server Requires Authentication” from SERVERS Tab.
## From ADVANCED Tab please check both the box that says “This server requires a secure connection (SSL)”.
## Please change the Outgoing mail (SMTP) port to 465 and Incoming mail (POP3) port to 995.
## Set your incoming and outgoing mail server address to “mail.domain.com”.

If the above setting does not work for you then please submit a ticket, but it should work definitely.

26 Nov

Announcement: Pricing Update for Major Domain TLD

We hope you are doing well and enjoying the services which you have taken from TetraHost. If there any issue or have query please let us know via support@tetrahostbd.com or visit our livechat at tetrahostbd.com or call us at +8801913377417

This email is regarding domain price update. We believe you all are aware of hike in the dollar exchange rate. As per our calculation, the exchange rate has increased around 25%. This is happening for last few months but We did not increased price from our side. We wanted to maintain the old price but unfortunately the situation is not allowing us to maintain the old domain price.

Finally We have decided to increase the price from 1st December, 2022.

Below are the list for major domain TLD

Extension Registration Transfer Renewal
.COM 950 950 1200
.NET 1050 1050 1300
.ORG 1150 1150 1400
.INFO 1550 1550 2000
.BIZ 1450 1450 1700

Few other domain extension pricing information is available on the following URL:
https://www.tetrahostbd.com/domains

22 Jul

Important Notice: Server Migration – Mirage – 28/07/2022

Server Name: Mirage
Server Hostname: mirage.ihostman.com
Primary IP: 69.46.21.178

mirage.ihostman.com” is one of our shared hosting server and is providing service for 5+ years. We have decided to leave this server and move to a better/latest hardware and also change the server physical location. Mirage is currently located at our USA datacenter, We have taken new server at our Bangladesh location.

Below is the server hardware specification:

Processor: Dual E5 2690 v3(24 Core)
RAM: 64GB
HDD: 1 x 2TB NVMe
Location: Bangladesh

This server will have bdix connection of speed 1gbit.

Below is the Server Migration Schedule:

Date: Thursday, 28th July, 2022
Time: BST 10 PM (GMT +6)

We do not expect any downtime during this migration and no action is required from client end. Our team will perform all the required task and complete the migration work. We hope to complete the work in 6 hours time.

If you have any query regarding this migration, please contact us via support [at] tetrahostbd.com .

27 Dec

cPanel to increase license price (again!) from 1st January, 2022

cPanel has announced another price increase taking effect on January 1st, 2022. Therefore, some changes should be expected in your invoices starting from the said date.

Below is the announcement email that We received from cPanel:

As a cPanel Partner, we understand that any change in our pricing model has a direct effect on your business. With this in mind, we strive to not only manage our costs appropriately but also provide transparency to you wherever possible. We are contacting you today to notify you of a pricing adjustment that will take effect January 1, 2022.
Our team remains passionate about providing the most reliable and intuitive server and site management platform on the market. We are proud to be the leader in the market and are continually expanding our product portfolio. Our goal is to enable our partners to increase revenue, increase margins, and reduce churn.

In 2021 we have delivered:

Increased performance through NGINX® and the ability to isolate email servers with the Mail Nodes feature
Broad Linux support through AlmaLinux OS
Ease of management through DNS Zone Manager and live transfers
Ease of use features such as Exchange ActiveSync to synchronize email, calendar, and contacts
In 2022, you can look forward to our new modernized interface, Ubuntu® support, and much more. We are excited to share our upcoming roadmap with you soon.

We are also excited to announce that starting on October 1st, we are including WordPress® Toolkit Deluxe with cPanel at no additional charge.

23 Jul

Important Notice – Server Migration – hera.ihostman.com – 23/07/2021

We would like to inform you that, We will be migrating this server “hera.ihostman.com” to a new hardware. We have already taken the new server and currently working on building the server environment. We hope to start the data migration process starting from 9pm(GMT +6), 23/07/2021. During the data migration process We will be taking down the server and no services will work. This will make the migration process faster and smooth.

We expect to finish the migration process within 24-36 hours time. As this is a old hardware and lots of users data is available We want to make sure every user data is copied to new server. This is why it will take more time.

Below is the new hardware configuration:

Processor: 3.4GHz Hexa-Core E-2236 Coffee Lake Xeon
Memory: 128 GB
Hard Drive: 2 x 1.92TB NVMe

Once the migration is completed We shall inform you again. In the meantime We appreciate your patience on this matter.

30 Mar

Default browser protocol for Chrome – HTTPS

Chrome is the most popular browser for its simplicity, fast and secure browsing experience. In a recent blog post, We came to learn that chrome will make HTTPS as default protocol for website having SSL enabled. This new feature will be applied with the upcoming version 90. As per blog post, this changes will improve privacy and website loading speed along with security for those website which supports HTTPS.

For example, users usually type example.com or www.example.com and browser takes to http://example.com or http://www.example.com as http:// is set as default protocol. With the latest chrome update, default protocol will be set to https and it will work as https://example.com or https://www.example.com

For sites that doesn’t have SSL certificate installed yet or has some kind of certificate related error, chrome will automatically fall back to http protocol.

TetraHost offers hosting service including SSL certificate provided by Let’s Encrypt SSL and client can install certificate for their domains by login to cPanel >> Lets Encrypt SSL. Following blog post have the instruction on installing SSL: https://www.tetrahostbd.com/blog/ssl-googles-not-secure-warning-and-your-website/

HTTPS protects website users by encrypting traffic sent over the user machine to Web Server. This process provide extra layer of security to users data they submit while browsing website.

Chrome is set to release the update by 13th April, 2021.

We highly recommend our users to enable/install SSL certificate. If you want our assistance with installing/enabling SSL certificate to your website, please submit a support ticket to support [at] tetrahostbd.com with the domain name.

23 Dec

Immediate Disk Maintenance – hera.ihostman.com – Starts Tonight, 9PM, 22/12/19

We want to notify all customers hosted at our HERA(Server Primary IP 104.156.55.181) server that tonight, December 22nd, 2019 from 09:00 PM to 05:00 AM , there will be a scheduled maintenance for approximately eight hour. TetraHost will be using this time to run disk maintenance. We have noticed that the server’s primary SSD drive is failing and need to be replaced with a brand new drive. We are going to clone the existing drive to new drive. This process requires a good amount of time thus We have set the maintenance window to 8 hours. We need to perform this immediately to avoid full disk failure. We have scheduled this maintenance window on off-peak hours so that We can ensure smooth transition.

Please note again, during the maintenance window server will be taken down completely and no service will be accessible. We expect no data loss during the maintenance.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them to support [at] tetrahostbd.com

For any immediate concerns please connect with us over Live Chat service available at our Website.

UPDATE: 02:00AM

We would like to inform you that We have successfully completed the disk maintenance. We have replaced the server’s primary hard drive with a new SSD and cloned the disk as well. Currently the server is UP and running with new disk. We are currently monitoring the server for any issue. Please visit your website, login to your control panels and verify that all are working or not.

If you face any issue please do not hesitate to contact us via +8801913377417 or Submit a support ticket to support@tetrahostbd.com or connect with us over Live Chat service available at our Website.

We appreciate your patience and understanding.