Support engineers
The desk answers in about ten minutes, at any hour. That only works with people who can diagnose a real problem, not read a script.
TetraHost has kept Bangladeshi businesses online for nineteen years from an office in Banani. If you like solving real problems for people who notice, we would like to hear from you.
We are a hosting company, not a startup. That means the work is steady and the stakes are concrete: when a server has a problem, somebody's business is offline until it is fixed. People notice, and they say so.
We host more than 10,000 domains across servers in Bangladesh, the USA, Singapore and Germany. The support desk runs 24 hours a day, staffed by engineers rather than a call center, and the average first reply is about ten minutes. Holding that standard is most of what we do.
The team is small enough that your work is visible. Nobody here is three layers from the customer.
We do not run a filtering machine. Send a short note about something you built, broke, or fixed, and a person will read it. If it is interesting we will talk — usually a conversation about real problems rather than a whiteboard exercise.
These are the shapes of role that come up. If yours is not listed but you think you would be useful here, write anyway.
The desk answers in about ten minutes, at any hour. That only works with people who can diagnose a real problem, not read a script.
Linux, cPanel, WHM, CloudLinux. Keeping servers in four countries fast, patched and online.
Internal tooling, automation, and the Android application work we do for clients.
Talking to Bangladeshi businesses about what they actually need — including telling them when they need less than they asked for.
Ten minutes is the standard, not the aspiration. It is the thing customers mention most.
If a plan will not do the job, we say so before the sale rather than after.
Nineteen years in this market. Long relationships with customers, and with staff.
Restarting a service is not a fix. Finding out why it stopped is.
Openings are not always advertised. We hire when the right person appears, so a good speculative application is genuinely read rather than filed.
No. We care what you can do. Several of our team came through self-teaching, support roles or freelancing rather than a formal degree.
Our office is in Banani, Dhaka, and most roles are based there. The support desk runs shifts around the clock, which some people prefer and others do not — we are upfront about it.
A short note explaining what you have actually built or fixed, and anything that shows it: a GitHub profile, a site you run, a description of a problem you solved. A long CV with no evidence tells us less.
Occasionally, when someone can commit real hours and there is a person free to mentor properly. We would rather take one intern seriously than five as decoration.
No openings advertised does not mean no openings. A good speculative application is always read.