Sales
Choosing a plan, custom configurations, migrations, reseller and volume pricing.
Sales ticketOpens the sales department
Live chatBottom-right of any page — fastest when the desk is online
Home/Contact
Talk to a human
Sales questions, technical problems or just weighing us up — we answer in about ten minutes, at any hour.
99.9% uptime
~10 min ticket response
30-day money-back
DepartmentsReach the right desk first
Picking the right department means your message goes straight to someone who can act on it, rather than being forwarded.
Technical Support
Anything to do with a live account: sites, email, DNS, SSL, performance.
Support ticketFastest route — arrives with your account attached
Live chatGood for quick questions that do not need account access
Before you askSupport Center — guides and server status
Billing
Invoices, payments, renewals, refunds and changing your billing cycle.
Billing ticketOpens the billing department
Client areaInvoices, payments and services
Common answersBilling questions in the Support Center
Reporting abuse or spam? Write to abuse@tetrahostbd.com or open an abuse ticket. We investigate every report.
Our office
AddressHouse 23, Road 4, Block F,
Banani, Dhaka 1213, Bangladesh
Banani, Dhaka 1213, Bangladesh
Support hours24 hours a day, 7 days a week, 365 days a year
RegisteredTrade License #0915636, Dhaka City Corporation
What happens next
Our average first response on a ticket is about ten minutes, at any hour. The person who replies is an engineer, not a call-center script — and you can write in English or Bangla.
Submit a ticket Find usOur office in Banani, Dhaka
House 23, Road 4, Block F, Banani, Dhaka 1213 · Open in Google Maps
What happens nextHow quickly we come back to you
About ten minutes
That is our average first response on support tickets, day or night.
A real engineer
No call-center script layer — the person replying can actually fix the problem.
English or Bangla
Talk to us in whichever language you are more comfortable using.