What we collect, why we collect it, and what you can ask us to do with it.
TetraHost ("TetraHost", "we", "us") is a web hosting provider registered in Bangladesh under Trade License #0915636, Dhaka City Corporation, with its office at House 23, Road 4, Block F, Banani, Dhaka 1213. This policy explains what personal information we collect when you use tetrahostbd.com and our hosting services, and what we do with it.
We collect the following categories of information:
We use personal information to provide and maintain your services, process orders and renewals, respond to support requests, send service notices such as maintenance and expiry reminders, prevent fraud and abuse, and comply with legal obligations. We may send occasional marketing messages about our own services; you can opt out at any time.
We accept bKash, Nagad, SSLCommerz, BRAC Bank transfer, PayPal, Visa and Mastercard. Card and mobile wallet details are processed by those payment providers under their own security standards. We do not store complete card numbers on our systems. We retain only the transaction reference and payment status needed for billing and accounting.
Our website uses cookies and similar local storage to keep the site working correctly — for example, remembering that you have dismissed a promotional banner. We may also use analytics services to understand which pages are visited and how the site performs. Most browsers let you refuse or delete cookies through their settings. Our contact page embeds a Google Map, which is loaded from Google and subject to Google's own privacy policy.
We do not sell your personal information. We share it only where necessary:
We keep account and billing records for as long as your account is active and afterwards for the period required by Bangladeshi tax and company law. Support tickets are retained so we have context for future requests. Server backups are held on a rolling basis and are overwritten as newer backups are taken. When information is no longer needed, it is deleted or anonymised.
We protect personal information with encryption in transit (TLS), server-level firewalling, Imunify360 malware protection, CloudLinux account isolation, restricted staff access on a need-to-know basis, and daily backups. No system can be guaranteed completely secure, but we take these measures seriously and review them regularly.
You may ask us to provide a copy of the personal information we hold about you, correct anything inaccurate, delete information we no longer need to keep, or stop sending you marketing messages. Contact us using the details below and we will respond promptly. Some information — billing records in particular — must be retained to meet legal obligations even after an account is closed.
We may update this policy from time to time. The revision date at the top of the page always shows when it last changed, and material changes will be communicated by email or through a notice on the website.
Questions about privacy or your personal data can be sent to sales@tetrahostbd.com, by phone on +88 019 13377417, or by post to House 23, Road 4, Block F, Banani, Dhaka 1213, Bangladesh.
This document is written to be read and understood. It is not legal advice — we recommend having it reviewed by a Bangladeshi lawyer before publication.