Report Abuse

We take abuse reports seriously. A hosting provider that ignores them becomes a haven for the people you are writing to us about, and that harms every legitimate customer on the same network.

How to report

Email abuse@tetrahostbd.com, or open an abuse ticket. You do not need an account with us to report anything.

What to include

The more precise the report, the faster we can act. Please give us:

• The domain name or IP address involved
• The specific URL, where relevant
• Full email headers, if you are reporting spam or phishing — the message body alone rarely tells us who sent it
• Dates and times, with the timezone
• Logs or screenshots, if you have them

Reports naming only a company, with no domain, IP or headers, cannot be investigated.

What we act on

• Spam sent from our network
• Phishing pages impersonating banks, services or people
• Malware distribution or compromised sites serving it
• Network attacks originating from our addresses
• Copyright infringement (see below)
• Child sexual abuse material — reported to the authorities and removed immediately, without notice to the account holder
• Content that is illegal under Bangladeshi law or the law where the server sits

Copyright complaints

If material on our network infringes your copyright, send us: identification of the work, the exact URL of the infringing material, your contact details, a statement that you believe in good faith the use is unauthorised, and a statement that the information is accurate and that you are the owner or authorised to act for them.

What happens next

1. Acknowledgement. Usually within a few hours; our desk is staffed 24/7.
2. Investigation. We verify the report against our own logs rather than acting on assertion alone.
3. Action. Depending on severity: notice to the customer with a deadline, suspension of the offending content, or immediate suspension of the account for serious cases.
4. Follow-up. We tell you the outcome where we properly can. Privacy obligations limit what we may disclose about a customer.

A note on compromised sites

Much of what gets reported is not malice — it is a legitimate business whose outdated plugin was exploited. Where that is the case we tell the owner, help them clean it up, and keep the content offline until it is safe. The outcome is the same for you; the process is fairer to them.

If you are our customer and have been suspended

Open a ticket with the support department. If the cause was a compromise rather than deliberate misuse, we will help you clean the account and restore service.